How MyLabocast transformed order management with a new customer portal and cross-platform app

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Overview

Faced with the challenge of managing thousands of daily orders, Labocast partnered with Player One Labs to develop MyLabocast, a comprehensive digital solution. This included a customer portal, cross-platform mobile app, and an internal back-office system. Built using FlutterFlow, Firebase, and Supabase, the platform streamlined order management for dentists while enhancing internal efficiency. With a focus on intuitive design and seamless onboarding through video tutorials, the solution achieved remarkable results: 90% of dentists use the app weekly, and internal teams reported significant productivity gains. MyLabocast represents a leap forward in modernizing Labocast’s operations and customer experience.

Challenge

Solution

Results

"The MyLabocast platform is a game changer for both our clients and internal teams. It has modernized how we operate while maintaining the high-quality service Labocast is known for."

Labocast Team

Challenge

Labocast, a leader in dental prosthetics, faced a growing challenge: managing thousands of orders daily for a rapidly expanding customer base. Dentists needed better tools for placing and tracking orders, and the internal teams required more efficient workflows to reduce the overwhelming volume of phone calls and manual tasks. Labocast turned to Player One Labs to create a scalable, user-friendly solution that met the needs of both customers and internal teams.

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Solution

Player One Labs developed a tailored digital ecosystem that combined a customer portal, a cross-platform mobile app, and an internal back-office for optimized operations.

Customer Portal and Mobile App: Built with FlutterFlow and powered by Firebase, the app enabled dentists to place orders digitally, track their progress, and manage their accounts seamlessly.
Internal Back-Office: A custom back-office built for teams handling customer service, prosthetics, and delivery helped streamline internal processes.
Dentist Onboarding: A series of video tutorials and a teaser campaign ensured smooth adoption, with trailers demonstrating the platform’s features, from placing orders to using chatbot support.
Database Integration: Supabase ensured secure, scalable data management across all platforms.

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Results

The MyLabocast solution delivered immediate and measurable results:

Adhesion and adoption: 90% of dentists who downloaded the app use it weekly, citing its intuitive interface and helpful features.
Improved productivity: Internal teams reported significant efficiency gains, with fewer incoming calls thanks to better self-service options.
Customer satisfaction: Dentists appreciated the transparency and ease of tracking their orders in real time, reducing errors and delays.

Labocast now has a powerful digital infrastructure to support its growing operations, ensuring both dentists and internal teams can work more effectively.

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